JackpotAruba Privacy Policy 2026

We collect the details you give us when you register: your name, date of birth, address, email address, phone number and password. When you deposit or withdraw, we record payment information such as the method used, transaction amounts and dates. Card details are handled by payment processors rather than stored in full by us. We also gather gameplay history, device and browser data, IP address and records of your chats and emails with our support team. Where verification is required, we may ask for identity and address documents, and in some cases proof of funds.

We use your data to open and run your account, process payments, deliver games and apply any offers you opt into. We also use it to confirm you are 18 or over, to prevent fraud, money laundering and underage or problem gambling, and to answer your questions. Analytics help us understand which parts of our site work well and where players run into trouble. If you agree to receive promotions, we use your contact details to send them, and you can change that preference whenever you like.

Under UK data protection law we need a valid reason for every use of your data. Most of what we do rests on contract, because we cannot provide your account without it. Identity checks, record keeping and safer-gambling duties rest on legal obligation, including the rules set by the UK Gambling Commission. Fraud prevention, security and service improvement rest on our legitimate interests, which we weigh carefully against your rights. Marketing messages rely on your consent, which you can withdraw at any point.

Before your first withdrawal, and sometimes at other points, our team may request a passport or driving licence, a recent utility bill or bank statement, and evidence of how a payment method belongs to you. These checks, often called KYC, are required to confirm who you are, keep minors out and meet anti-money-laundering rules. We ask only for what is needed, use the documents solely for verification and compliance, and keep them under restricted access. If a request seems unclear, contact support before sending anything.

We do not sell your personal data. We share it only where necessary with payment providers and banks, identity and fraud-prevention services, game studios and platform suppliers that run our titles, customer-support tools and IT hosting partners. Each acts under contract and must protect your information. We may also disclose data to regulators, law enforcement or courts when the law requires it, and to self-exclusion schemes such as GamStop so that your chosen restrictions are honoured.

We hold personal data only as long as we need it for the purpose it was collected. Account and transaction records are normally retained for the duration of your relationship with us and for a period afterwards to satisfy gambling, tax and anti-money-laundering obligations. Verification documents follow the same principle. Marketing data is kept until you opt out. When a retention period ends, we delete or anonymise the information so that it can no longer identify you.

You have the right to access the personal data we hold about you, to have inaccurate details corrected, and in many cases to ask for deletion or for us to restrict how we use it. You may object to processing based on our legitimate interests, withdraw marketing consent at any time and request a portable copy of data you provided. Some requests are limited where we must keep records by law. If you are unhappy with our response, you may complain to the Information Commissioner's Office.

We protect information with SSL encryption in transit, access controls that limit who can view sensitive records, and ongoing monitoring of our systems. Age and identity verification add a further layer of protection against misuse of accounts. No online service can promise absolute security, so we also encourage you to use a strong, unique password, keep it private and tell us promptly if you suspect unauthorised access to your account.

We use cookies and comparable technologies to keep you signed in, remember preferences, protect against fraud and measure how the site performs. Some are essential, while others, such as analytics or marketing cookies, depend on your choices. You can adjust these through the cookie settings on the site and through your browser. Our separate cookie policy lists each category in more detail and explains how to change your mind later.

Privacy requests, including access, correction and deletion, should be sent to our Data Protection contact through the support team, who will route them to the right people and aim to reply within one month. We may update this policy when our services or legal duties change. Material updates will be flagged on the site or by email, and the date of the latest revision will always reflect 2026 or later. If gambling is becoming a worry, please use our deposit limits and self-exclusion tools, or seek free support from specialist services.