Contact JackpotAruba Support | UK Help 2026

We offer two channels: live chat and email. Live chat is the quickest route for anything urgent or simple, such as a question about a deposit, a bonus condition or how to find a setting in your account. Email suits more detailed matters, like documents, longer explanations or anything where you want a written record. Our address is [email protected]. We don't currently publish a fixed set of opening hours, though live chat is generally staffed daily, so if you write outside busy periods your message will simply be waiting for us. We don't run a phone line, so please be wary of anyone claiming to call you on our behalf.

A well-prepared message saves a lot of back-and-forth. Please give us your username and the email address registered to your account so we can find you straight away. Describe what happened in a few clear sentences, including the date and approximate time. If the issue involves money, add the transaction reference and the payment method used. Screenshots are very helpful, whether that's an error message, a game screen or a cashier page. For game queries, tell us the title and, if you can, the round or session details. Never send full card numbers or your password; we will never ask for them.

Live chat is designed for near-immediate replies, so you can usually get a first answer while you're still logged in. Emails take longer because each one is read and handled individually, and complex cases may need input from more than one team. We aim to acknowledge every message promptly and to keep you updated if an answer needs extra checking. If you haven't heard back after a reasonable wait, reply to your original thread rather than starting a new one, as that keeps your history together and helps us avoid duplicating work.

As a UK-facing casino, we must confirm that every player is 18 or over and that accounts belong to the person using them. After you register and verify your email, we may ask for proof of identity and sometimes proof of address, particularly before your first withdrawal. If you're unsure what's acceptable, ask us before uploading. For updates to personal details, password resets or help with a locked account, contact us through chat from the email address on your account. Keeping your details accurate and up to date prevents delays when you want to cash out.

We support Visa, Mastercard, PayPal, Apple Pay, Trustly, Paysafecard, Skrill, Neteller and Open Banking, all in GBP. The typical minimum for deposits and withdrawals is £10, but please check the cashier for the exact figure on your chosen method. E-wallet withdrawals are usually completed within 24 hours of approval, while cards and bank transfers commonly take one to five working days. If a payment looks delayed, send us the transaction reference, the amount, the method and the date. Remember that verification must be complete before your first withdrawal can be processed.

If you're unhappy with how something was handled, tell us plainly and ask for your complaint to be logged. Explain what went wrong and what outcome you'd like, and include any evidence. We'll review it properly and reply with our findings and reasoning. If you still feel the matter hasn't been resolved fairly, you're entitled to take it further. As a UK-facing operator we are expected to hold a licence from the UK Gambling Commission, and that regulator is where you can raise concerns about licensed operators. We'd always prefer to put things right with you first.

Gambling should be an enjoyable pastime, never a way to make money or solve financial worries. Contact us at any time to set or lower deposit limits, take a break or request self-exclusion. Our platform integrates GamStop, the UK's national self-exclusion scheme, and we'll act on your request without argument or pressure to stay. If gambling is causing you worry, free and confidential support is available through organisations such as GamCare and BeGambleAware. Please only play with money you can afford to lose, and remember that you must be 18 or over.